With that early heritage, Tangerine's goal is to remain an innovator in online, mobile, and digital banking. "The threat of 'go digital or die' was never our issue. "It's fair to say Tangerine came into existence as a bank designed to leverage a digital approach," Cunningham said. In 2012, Scotiabank bought ING Direct Canada and in 2014 rebranded it as Tangerine. ING Direct is the Group's brand for a branchless direct bank, offering services over the counter, Web, phone, ATM, or by mail. Tangerine Bank began in 1997 as ING Direct Canada, part of Dutch multinational and financial services corporation ING Group and the first ING Direct operation in the world. Cunningham joked that he was the "proof point" on the session agenda, evidence that digital transformation is not a future dream state but a present reality for some. In June Tangerine was named NBN Provider of the Year in the Mozo Expert Choice Awards 2021.īoth companies are privately Australian-owned.Since Dimension Data published its 2015 " Global Contact Centre Benchmarking Report" with the mandate "Go Digital or Die," the theme has been the subject of a No Jitter post, a Forrester study and several webinars, and most recently a breakout session at last week's G-Force conference, the annual customer, partner, analyst, and consultant event run by its partner, Genesys.Īs is often the case with conference sessions, the most engaging and informative portion came in a case study presentation, here offered by Ian Cunningham, chief operating officer at Tangerine, a Canadian bank. Tangerine was also recently ranked Australia’s 8th fastest growing company in the 2021 Financial Times and Nikkei Asia High-Growth Companies Asia-Pacific list. Tangerine is one of Australia’s fastest growing nbnTM providers.īoth the More Telecom and Tangerine businesses have won respected Australian and international business awards with More Telecom being named an AFR Fast Starter in 2018, and Tangerine winning numerous WhistleOut awards and a Money Magazine Best of the Best. More Telecom also operates its award-winning sister brand, Tangerine, in the consumer market. Founded by Andrew and Richard Branson in 2013, More Telecom is headquartered in South Melbourne and supported by a team of highly experienced nbnTM and telecom specialists. More Telecom is a future-focused premium provider of nbnTM broadband, phone and mobile services to homes and businesses across Australia. This partnership supports our ambition of providing our customers with one of the best digital experiences of any company globally.” “The integration of More Telecom and Tangerine into the CommBank app will give our customers greater control over their finances, in future potentially allowing them to view their NBN or broadband plan, usage and upcoming bills in one place. Mr Sullivan confirmed some broadband services would be integrated into the CommBank app over time. These partnerships initially focus on our 11 million retail customers, 7.5 million of whom are digitally active, and underscore the unique and compelling value of banking with the Commonwealth Bank,” Mr Sullivan said. “Our partnerships with Little Birdie, Amber, and now More Telecom and Tangerine, are core to the way we help our customers find great deals and save them money. Mr Sullivan said the bank would continue to deliver value to its retail customer base through its unique digital footprint. Today’s announcement builds on the recently announced partnerships with Little Birdie and Amber that will enable CBA customers to save when shopping for deals and selecting an energy provider. Our plan was always to capture a significant market share in nbn TM and partnering with Australia’s largest bank to distribute our products and services will only help that,” Mr Branson said. “We aggressively entered the nbn TM market in 2013 and have built our customer base to become one of Australia’s largest privately owned telcos. We will do this by utilising our technology to provide personalised offers via the CommBank app to those customers we know will benefit from switching broadband providers,” Mr Sullivan said.Ĭo-Founder of More Telecom and Tangerine, Andrew Branson, said the partnership would allow the business to fast-track its expansion plans and accelerate growth. “The average monthly cost of internet in Australia is one of the most expensive in the world and we are uniquely positioned to help customers manage these costs.
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